Privacy Policy

Doorstep Detailing ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit culverdoorstepdetailing.com or book a service, how we use it, and the choices you have. By using our website or booking a service, you agree to the practices described below.

1. Information We Collect

When you book a service, contact us, or fill out a form on our site, we may collect:

• Name, email address, and phone number
• Service address (street, city, state, ZIP)
• Vehicle details (year, make, model, color, vehicle type)
• Notes you provide about your service request
• Payment information processed securely through our payment provider (we do not store full card numbers on our servers)
• Basic technical data such as IP address and browser type when you visit the site

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and complete the service you booked
• Send appointment confirmations, reminders, and follow-ups by SMS and email
• Process payments and issue receipts or tip invoices
• Respond to questions and inquiries you submit
• Improve our services and operate the website
• Send promotional messages, but only if you opt in

3. SMS & Email Communications

By providing your phone number and consenting via our booking or contact forms, you agree to receive SMS messages from Doorstep Detailing. We send two types of messages:

• Transactional messages — appointment confirmations, reminders before your scheduled service, follow-up messages, and service updates. Transactional consent is optional. You can book a service or submit a contact request without agreeing to SMS — we'll communicate with you by email instead.
• Marketing messages — optional promotional offers and seasonal updates. Marketing consent is always separate, optional, and never pre-checked.

Message and data rates may apply. Message frequency varies based on your bookings and the type of messages you have opted in to. Reply STOP to any SMS to unsubscribe at any time. Reply HELP for assistance. You can also unsubscribe from marketing emails using the link at the bottom of any marketing email. We do not sell or share your phone number or email address with third parties for their own marketing purposes.

4. How We Share Information

We share your information only with service providers we use to operate the business, such as our payment processor, our scheduling and CRM platform, and our SMS/email delivery providers. These providers are bound by contract to use your information only to provide services to us. We may also disclose information if required by law.

5. Data Retention & Security

We retain your information for as long as needed to provide the service, comply with legal obligations, and operate our business. We use industry-standard security measures to protect your data. No method of transmission or storage is 100% secure, but we work hard to keep your information safe.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the site, remember your preferences, and understand how visitors use our pages. The categories we use are:

• Strictly necessary cookies — keep the site running, hold session data while you book, and remember the zip code, vehicle, and service you select across pages.
• Analytics cookies — help us measure how the website performs and where visitors come from, so we can improve the experience.

We do not sell, rent, or share cookie data with third-party advertisers or data brokers. We do not run cross-site advertising or build advertising profiles. SMS opt-in data and phone numbers are never shared with third parties for marketing.

You can disable cookies in your browser settings. Disabling strictly necessary cookies may prevent the booking flow from working correctly.

7. Your Choices

You can request a copy of the information we have about you, ask us to correct inaccurate information, or ask us to delete your information by contacting us using the details below. You may also unsubscribe from marketing communications at any time without affecting transactional messages tied to a current booking.

8. Children

Our services are intended for adults. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. Continued use of the site or our services after changes are posted means you accept the updated policy.

10. Contact Us

Questions about this Privacy Policy or your information? Contact us at:

Doorstep Detailing
+1 (574) 635-3406
[email protected]